Our heat pumps are covered by our Thermia Safe quality-assurance in association with Thermia and its distributors.
According to statistics from insurance companies, reported complaints about our heat pumps are significantly below the industry average. Our long experience and technical expertise ensure a product that operates smoothly day by day, year by year. No producer is 100% fault-free, of course, and the unexpected may still happen. That's why we provide quality assurance for our heat pumps through Thermia Safe.
A guarantee is included in the purchase and applies for all material included in the quotation from the start-up date. Contact your national distributor for more information about the guarantee.
SVEP, the Swedish heat pump association, is an independent branch organisation and the official information channel for heat pumps for the general public, authorities, organisations and decision makers in Sweden.
Naturally, Thermia, with its many years of experience and branch-leading position, is a member of SVEP. The purpose of the association is to secure consumer interests when investing in a heat pump and help the development of the industry.
SVEP works together with authorities and institutions, establishes and distributes impartial information, acts as a sounding board in discussions, produces statistics, provides training and certification of heat pump installation technicians and works with guarantees in co-operation with the Swedish Consumer Agency.
Thermia is also member of European Heat Pump Association (EHPA) which represents the interests of the European heat pump industry on the international level.